Cost of living: how we can help
We understand lots of people are struggling at the moment. If you feel like you need some additional support or guidance, we're here to help.
Find out moreLet us know if things have changed
If your circumstances have changed and you are struggling to make your insurance payments, please reach out to us. Depending on the circumstances, there are ways we may be able to help.
Car customer services
To speak to someone on the phone, please call:
0345 045 2000
(Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 9am-2pm)
Home customer services
To speak to someone on the phone, please call:
0345 045 9000
(Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 9am-2pm)Ideas to help your money go further
With prices rising we have looked at ways that could save you money on the costs associated with driving and running the home.
Ideas to help save money on your driving costs
Ideas to help save money on running your home
Additional sources of help and guidance
MoneyHelper The government’s MoneyHelper service provides practical guidance for people who are struggling with higher bills, uncertain income or the loss of a job.
Money Advice Scotland Money Advice Scotland offer a free, regulated money advice service for people who have money worries.
The Citizens Advice The Citizens Advice website has a dedicated section for people looking for help with the rising cost of living.
Relate Money worries can put a big strain on our relationships. Relate provide helpful content, practical tips on how to discuss money worries with loved ones and access to counselling services.
National Debtline The National Debtline offer free help and advice on dealing with your debt.
Coronavirus Support
Please visit our Coronavirus Support Hub for our latest guidance and support, including information on our Covid-19 initiatives.